This is an interesting article about conflict resolution by J. Kim Wright, posted on the American Bar Association website.
The article is geared toward lawyers. But its advice applies well for anyone involved in any type of conflict, including those of you involved in employment disputes.
The article describes five conflict-handling- personality traits: (1) the conflict avoider; (2) the accommodating style; (3) the competing style; (4) the compromising style; and (5) the collaborating style.
Each trait is discussed, as well as its pros and cons, and good and bad situations where each trait should be considered.
One described trait jumped out at me: the competing style, a type of communication I constantly see MISUSED in the employment context. As the article puts it:
The competing style is assertive and uncooperative—a competing individual pursues his or her own concerns at the other person’s expense. This is a power-oriented mode, in which one uses whatever power seems appropriate to win one’s own position: one’s ability to argue, one’s rank, economic sanctions. Competing might mean “standing up for your rights,” defending a position that you believe is correct, or simply trying to win.
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